🕵️‍♂️ Privacy Policy – Paw & Order

Last updated: 15/07/2025

At Paw & Order, we’re committed to respecting your privacy and protecting your personal information. This policy explains how we collect, use, and store your data in accordance with the UK General Data Protection Regulation (UK GDPR).

Who We Are

Paw & Order offers dog training services across Suffolk and Norfolk, with a focus on scent work, agility, and obedience. We are the data controller for the personal information we collect.

If you have questions about this policy or your data, you can contact us at:
Email: pawandorderteam@gmail.com

What Information We Collect

We may collect and process the following information when you:

  • Sign up for classes or events

  • Contact us via forms, email, or phone

  • Subscribe to our mailing list

  • Interact with our website or social media

This may include:

  • Your name and contact details

  • Your dog’s name, breed, and training history

  • Payment information (processed securely by third-party providers)

  • Technical data like IP address, browser type, and cookies (see below)

How We Use Your Information

We use your information to:

  • Provide dog training services and manage bookings

  • Respond to enquiries

  • Send important updates or promotional content (only if you've opted in)

  • Improve our website’s performance and user experience

We do not sell your data. Ever.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, just drop us a message at pawandorderteam@gmail.com.

How Long We Keep Your Data

We only keep your data for as long as necessary to fulfil our services or comply with legal requirements. After that, it’s securely deleted or anonymised.

Cookie Notice

What Are Cookies?

Cookies are small text files placed on your device to help the site run smoothly and securely, and to understand how visitors use it.

Essential Cookies We Use

We use only essential cookies that help with:

  • Site security

  • Booking forms

  • Load balancing (making sure the site works fast and reliably)

These do not track your activity or store personal data beyond your visit.

You can adjust your browser settings to block cookies, but parts of the site may not work correctly without them.

Questions?

We’re here to help. If you’ve got questions about your privacy, cookies, or anything else, reach out at pawandorderteam@gmail.com